Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Would definitely recommend and buy again! The twelve-year warranty is great, too. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. Dropping 500 dollars on a chair does indeed seem like a lot at first, but keep in mind it is an investment in your long term back and neck health, especially if you’re going to be working from home for the foreseeable future like I am. Would purchase from them again in the future. Chair was packed extremely carefully, and came with clear and simple instructions for assembly. I love it. I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. Parts shipped in a timely manner, arrived in good order. My old Aeron needed a new height adjustment/gas cylinder. Turn around time was short, and packaged with care. It arrived quickly and you can barely tell it's refurbished at all! Our sales and customer service experiences encountered from this company was excellent. He was very open and honest about their process. Excellent customer service! Steve and David are both great to work with. The fabric is beautiful and of a great quality.Thank you so much, Crandall Folks! Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. Item Specifics: Features: Heavy Duty Brand: Max Motosports MPN: 473972 UPC: Does not apply. forms: { Great people, fast and friendly service, fast shipping! High quality parts, great customer service and helpful training videos! I will probably shop here again. Wow! Very happy with my remanufactured SteelCase Leap chair. Something else useful would be a list of alternatives to the retainer installing tool. I will be purchasing another for my wife. Everything works well. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken. No issues at all, here. I no longer sit on the couch. And, it seems my back aches are improving already. A+ experience, got a V2 Leap Chair. I'm tickled to have such a high-end chair at an affordable price, with the 12 year guarantee to boot. Would definitely recommend to others! I purchased the heavy duty gas cylinder and 75mm hard surface wheels. For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. I didn’t want to spend $1,000 for a chair and saw Crandall. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. New gas cylinder for Aeron Remastered, pulled from a 2020 Aeron B. I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. Makes a huge difference compared to my other office chair. Great people, great service and quality products. Aeron Chair Cylinder. My leap v1 remanufactured chair arrived with a large tear in the shipping box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. Everything appears to be in great working order, and shipping/delivery was extremely fast. I borrowed a pipe wrench from my local Ace Hardware store, but even that wasn't enough to get the old part out. It is still too early to determine durability. Would not hesitate to order from them again if I needed more furniture! A great deal at half the price. You sit down on your Herman Miller Aeron chair but it immediately sinks on its own. I went with the rollerblade wheels which work so much nicer on my hard flooring than my last chair. Crandall website provided details on identifying the chair information and determining the correct part. It really does look brand new. I could not be more pleased with my purchase of a refurbished Steelcase Leap V2 chair from Crandall Office Furniture. Reviewed in the United States on June 28, 2020, My initial impressions are good. I was impressed by their reviews. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. It was very easy to assemble. They also shipped this to me very quickly which I really appreciated. I initially ordered from a different company but they didn't have cylinders in stock. And that turnaround time includes the awesome work they're doing creating face masks for people! She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. The staff were very helpful in answering my questions. I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. Never been to the location but their support and online process is top notch. refurbished in excellent condition. Chair looks and functions as new. It definitely adds to the comfort. I am so happy I did. They provide you with a 12 year warranty as well as a 2 year parts warranty. Again - patient and helpful. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. chair (leap V2) delivered very fast, exactly as ordered--- feels like a new chair!!! Not a big deal though. The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. Customer service was prompt and helpful. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. Fast processing/shipping and the chair was very easy to put together. I found the chair I wanted, and I got a great price. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture. I would highly recommend them. I'm very happy with my transaction and I recommend Crandall Office Furniture highly. Affiliate Disclosure: We may earn commissions from purchases made through links in this post. Very happy with my purchase so far! Thanks!! I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been! Completely satisfied. After some time, working with it, it finally came loose and could move up and down. Posted on September 24, 2018 by admin. It took a call to his cell phone and every extension in their office before I was finally able to get Dave on the phone. It arrived yesterday in excellent condition. Needed a new part and they shipped it next day no questions asked. David is great customer service, top notch! Also, I was impressed with the very fast shipping! It's really hard to find a chair for short people. Ordered a refurbished Steelcase Leap chair. Got the Leap Chair V1. Very, very happy with purchase. Absolutely fabulous. We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. Just awesome! Bill. The instructions and videos for assembling the furniture are so helpful. The customer service is fantastic and the product is a great value. Instead of just a response, I got new wheels sent to me to help raise it off the ground. They might be more expensive but not by much. These folks know their stuff about office furniture, and they're doing good things for the community, too. Gas Cylinder For Herman Miller Aeron Chair Heavy Duty. I confirmed that 2 pm would be fine.Today is Monday. Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). I'm really happy with my purchase and strongly recommend Crandall as a source for buying refurbished high-end office chair. Even better, when I mentioned I mistakenly ordered the wrong piston, they simply agreed to send me a new one and even advised me how to choose once I had them both. Shipping was fast and well packaged. That is not the case. David helped me with everything I needed. The seating looks great and David was a pleasure to work with. And it came much faster than I anticipated. I'm very satisfied with my purchase and the customer service. Got a Leap2 and it looks brand new. Couldn't be happier with the service and with the chair. After unpacking I used a fabric protector on the seat and back before I started assembly. I have spent over 2 and a half hours trying to remove the seat, all to not avail.The slide problem could have been avoided if Crandall would ship the chair already assembled as the manufacturers do!So at this time I am not enthralled with the chair, even with all its adjustments, and could have saved being frustrated and saved some money by buying a less adjustable chair already assembled.The Good:Great adjustment, when they work.Chair looks new and in great shape for a used chair.Less expensive than a new identical one.Shipping was very good.The BadSeat initial assembly frustrationCushioning of the seat inadequate for meSeat slide fell out after 8 daysLumbar adjustment on right side initially stuck. These guys went out of their way to come up with a hard to find part I needed. Excellent service. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. I'm happy with my purchase and the service they provided. Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. (function() { Crandall Office Furniture is the real deal. Details. I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. Samhongsa’s cylinder have acquired and through eight world standards certifications(Such as: BIFMA;LGA;TUV;SGS, ect.). FREE Shipping. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. Thank you for your pre-sales support and excellent product at a very fair price. Prime members enjoy Free Two-Day Shipping, Free Same-Day or One-Day Delivery to select areas, Prime Video, Prime Music, Prime Reading, and more. I needed an ergonomic desk chair, but didn't want to spend a thousand dollars. I'd definitely recommend this company to anyone looking for a new desk chair. Only 8 left in stock. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. Despite being remanufactured, it could probably pass as a brand new chair (all for about half the price of a brand new one!) Ordered a remanufactured Leap V2 a week ago, and it arrived today. Not sure what to get someone? I actually was talking to David, the owner and he entertained my countless questions to the point where I knew exactly what chair I wanted and why. It sits well. That video belonged to Crandall, so I went with them instead and I'm glad I did! Cannot think of enough superlatives to do it justice. The fabric is fresh, and you can't tell the cushion was ever used before. The Steelcase Leap chair has been excellent. I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didn’t want to spend the nearly sixteen hundred dollars on a brand new one. Gas cylinder was new. Great overall experience. Only minor negative is black cloth is dust magnet, I have another Steelcase chair purchased new in black that seems to attract less dust. Completely indistinguishable from a new chair! The chair I received was in mint condition. Friendly service, quick shipping and products in excellent condition. I have this chair in my office and decided to purchase one for home, but was looking for ways to save and buy used. They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! I bought a remanufactured Steelcase Leap V2 from Crandall Office. Sort By: Quick view Compare . I also got the roller blade casters for a little extra height. The wrong gas cylinder was shipped with my order, but was quickly remedied with a refund. But it kind of makes sense. Highly recommended. She absolutely loves this chair!!! It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. I'm happy with my Steelcase Amia. Easy order process, prompt and intact shipping, and the chair is like new! That other company showed me a DIY link on YouTube on how to replace a cylinder. Affordable remanufactured high-end chairs and good customer service, fast shipping. You will not be disappointed!! The chair works perfectly, no squeaks, and the upholstery is nice and fresh. } I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. I still received my chair in less than a week!! Great chair! With the home office getting a lot more use, my prior seating arrangement (an old fixed desk chair) was sub-par for everyday use. When I removed and put together my chair (~10mins max) I was super happy with the quality of the chair. Order with confidence! The replacement cylinder dropped in and worked perfectly. I took a leap and ordered a chair from them, and not only is the chair in fantastic condition, it was also easy to assemble and even more comfortable than I was expecting! When you are purchasing a refurbished product you want to see this kind of information.They shipped out the chair fast and came packaged extremely well.They also include detailed instructions for putting together AND a QR code that you can scan to pull up a video. The whole experience was very positive. The videos on how to switch the cylinders out are pretty straightforward. It's not like you're installing an automotive wheel bearing race. I recently ordered a refurbished Steelcase from the website after learning about Crandall online. They answered my questions over both chat and email in a timely manner. So for less than the price of a brand new chair with the same features, we have 2. I didn't actually order from them (we ended up not needing the part), but their customer service is top notch and if we do need parts we will be ordering from them. After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. Good sign! My chair arrived on time and in great condition. Add to cart . I would highly recommend this company and the products. These are single-stage replacement chair lifts made to the same specifications as the original Herman Miller Aeron … It is like new and I have no doubt it will last me for many, many years to come.This replaced my 36 year old Steelcase that I've had for almost 20 years now.Will buy from again and will be sending my employer your way. Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. Add to basket . Click Here For Help Identifying Your Chair. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. The reupholstering makes the chair look brand new. Overall a great experience. I had been looking at Steelcase chairs, but couldn't justify the price. years? David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. All I can say is WOW Crandall is an amazing company. I also received helpful email tracking updates throughout the delivery process. Numerous posts to let me know chair was on its way. Helpful and friendly service and quality re-manufacturing. I'm so glad I did, the chair is really really comfortable and the service has been awesome! Great shopping experience. But, I have to say this vinyl has a great life span and warranty and will last a life time. I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! Installation was easy and the chair is of impeccable quality. The customer service reps were friendly and helpful. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. David replies instantly to any questions over chat or email (probably phone too but I didn’t ever call). 4.5" stroke (seat travel from lowest to highest settings). Was I happy I did. I love it. I waited some time - 4-5 months before doing a review. They had a video outlining how to adjust the chair. My order shipped extremely quickly and arrived in a single day after shipping. I used to work with a Steelcase dealer so knew what I wanted. Scuffs at the Herman Miller Ergon chair look like new condition order I sure. 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